1. Overview
Odin500 is a research and simulation service: paid plans unlock more of the platform and involve no real-money trading. This policy explains how the free trial, cancellation and refunds work. It applies to Premium and Pro, and sits alongside our Terms of Use and Client Agreement.
2. Plans and how you can pay
Premium costs $29 per month and Pro costs $59 per month (the checkout shows the price in your currency, with any applicable tax). Subscribe by card, Apple Pay or Google Pay: Paddle.com Market Limited ("Paddle"), our merchant of record, processes the payment, you get a 7-day free trial, and the plan then renews every month until you cancel.
3. Free trial
Subscribing by card, Apple Pay or Google Pay starts with a 7-day free trial. You are not charged during the trial. The first payment is taken when the trial ends, unless you cancel before then, in which case you pay nothing.
4. Cancelling
You can cancel a subscription at any time from Manage billing on your profile page, which opens a billing page hosted by Paddle where you can also update your payment method and download invoices. You can also ask us through the contact form. Cancelling stops all future charges, and you keep access until the end of the period you have already paid for.
5. Refunds
You can ask for a refund of your most recent payment within 14 days of the date you were charged. That includes the first payment after a trial and a renewal you did not mean to keep. We refund it in full to the original payment method, and access to the paid plan ends when the refund is issued. After 14 days, a payment for a period that has already started is not refundable, and we do not give prorated refunds for the unused part of a period, except where the law where you live gives you a right to one (for example the consumer cancellation rights that apply in the EU and the UK), which this policy does not limit.
6. How to ask for a refund
Send a message through the contact form at odin500.com/contact-us. Include the email address on your account, the date of the charge, and the order number from your payment receipt. We aim to answer within a few business days. Refunds go through Paddle back to the original payment method; the money usually reaches you within 5 to 10 business days, depending on your bank or card issuer. Any tax collected on the payment is refunded with it.
7. On your statement
Card payments are collected by Paddle, so the charge can show on your statement as Paddle.net or Paddle.com followed by Odin500. If you do not recognise a charge, contact us first and we will sort it out quickly.
8. Changes to this policy
We may update this policy. The date at the top shows when it last changed, and a change only applies to payments made after it.
9. Contact
Questions about billing, cancellation or refunds can be sent through the contact form at odin500.com/contact-us. We aim to respond to every message.